eGift Cards FAQ
Can I choose a custom amount for my gift card?
Unfortunately custom amounts are not available at this time. Gift cards are available in the following denominations:
HKD300 / HKD500 / HKD750 / HKD1000 / HKD1250 / HKD1500 / HKD1750 / HKD2000
Are physical gift cards available?
At this time we only offer eGift Cards, which are delivered to you by email. You will then need to either print the Gift Card, or forward the email to the intended recipient.
Are gift cards emailed directly to the recipient?
No. The gift card will be email to you, the customer. You will then need to forward the email to the intended recipient, or you can print the email or copy the unique code into your own gift card, however you choose to deliver this gift!
Can a gift card be spent over more than one order?
Yes. A gift card holds a balance, which can be spent over more than one order.
Can more than one gift card be used towards a purchase?
Yes. A customer can redeem another gift card during the checkout process.
Does a gift card have to cover the full value of an order?
No. When the gift card is redeemed against an order, the checkout displays one of the following options:
If the balance available on the gift card is greater than or equal to the order total, then you will be able to click Complete order.
If the balance available on the gift card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.
Can a gift card be used to pay for shipping?
Yes, gift cards can be used towards the total value of the order, including any shipping costs.
Can gift cards be used in conjunction with a discount code, or applied to discounted items?
Yes, gift cards are a form of payment and can be used for any transaction.
Can gift cards be reloaded?
No, gift cards cannot be reloaded or topped up.
How can I check the balance on a gift card?
To check the balance, please email firstname.lastname@example.org and include the gift card's unique code.